FAQ
About Our Products
Q: How is your artwork different from a regular printed canvas?
A: Our pieces are authentically woven, not printed. Using traditional jacquard looms, we interlace colored yarns to create the design, resulting in unique texture and depth that you can feel. This is a textile art form, not a surface-level print.
Q: How is the artwork framed and shipped?
A:If you order a framed piece, we will ship it fully assembled to ensure it is ready to hang upon arrival. Should you prefer to receive the artwork and frame separately, please leave a note at checkout or contact our customer service team in advance.
Q: How should I clean and maintain the fabric artwork?
A: We recommend gentle, dry cleaning only. Use a soft-bristle brush or a vacuum cleaner with a soft brush attachment on low suction to remove dust. Avoid moisture, chemicals, or any direct rubbing of the fabric surface. To prevent color fading, do not hang the piece in direct sunlight for extended periods.
Q: Is hanging hardware included?
A: Yes, each framed artwork comes with all necessary hardware for easy hanging right out of the box.
Ordering & Shipping
Q: Can I change my delivery address after placing an order?
A: If your order has not yet been shipped, we can update the address free of charge, though this may cause a slight delay. If the order has already been dispatched, we will contact the shipping carrier to attempt an address change. Any resulting fees will be the customer's responsibility.
Q: What is the processing time before your items ship?
A: Please allow up to 7 business days for us to carefully inspect, frame, and pack your artwork. You will receive a shipping confirmation email with a tracking number once your order is on its way.
Q: Do you offer custom sizes or designs?
A: We do accept custom requests. Please email our customer service team with details such as design references, desired dimensions, and your delivery address. Once we confirm design feasibility and shipping availability, we will contact you via email to finalize details and arrange payment. Please note that custom orders are not eligible for return or exchange.
Q: Do you ship internationally, and are there customs fees?
A: We offer worldwide shipping. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country, which are not included in the product or shipping cost.
After-Sales Support
Q: What is your return policy?
A: We offer a 30-day return policy for non-custom items. Products must be returned in their original packaging, unused, and in resalable condition. Return shipping costs are the customer's responsibility. For full details, please refer to our Return & Refund Policy.
Q: What should I do if my artwork arrives damaged?
A: We pack each piece with great care. In the rare event of damage, please contact us within 48 hours of delivery with photos of the damaged product and its packaging. We will promptly assist you with a resolution.
Q: Do you offer wholesale or trade discounts?
A: Yes, we provide special pricing for interior designers, hotels, and retailers. Please email our customer service team with your requirements to learn more.