Refund policy

We are committed to ensuring your complete satisfaction with our products. Please read the following policy details carefully.

1. Return & Exchange Period

• No-reason return or exchange: You may apply for a no-reason return or exchange within 30 days from the date you receive the product.
• Return or exchange due to quality issues: Returns or exchanges due to product quality issues (e.g., fabric defects, mounting damage, etc.) have no time limitation (valid proof required).

2. Conditions for Return & Exchange
Acceptable cases:

• The product is unused, without stains, wear, or damage, with original tags and packaging intact.
• The product has quality issues (e.g., fabric weaving defects, structural problems with mounting, significant color discrepancies, etc.).
• Wrong product, color, or quantity was shipped.

Cases not accepted:

• The product has been used, installed, washed, or damaged due to personal mishandling (e.g., scratches, stains).
• Damage caused by abnormal use.
• The 30-day no-reason return/exchange period has expired (except for quality issues).

3. Return & Exchange Process

• Contact Customer Service: Email us at info@3rdgallery.com with your order number, reason for return/exchange, and photo evidence (if applicable for quality issues).
• Review & Confirmation: We will respond within 48 hours to confirm whether your return/exchange request is approved.
• Ship Back the Product: Place the product in its original packaging (or equivalent protective packaging), include the return form (indicating the order number), and ship to the specified address. We strongly recommend using a trackable shipping service and keeping the tracking number.

4. Refund & Exchange Processing

• Refund: After the returned product is inspected and accepted, the refund will be processed to the original payment method within 7 business days.
• Return Shipping Cost: Return shipping costs for no-reason returns/exchanges are borne by the customer. If the return is due to our error (e.g., wrong product shipped) or product quality issues, we will cover the return shipping cost.
• Exchange: After confirming the product issue, we will ship a new product of the same model free of charge (if stock is unavailable, we can discuss exchanging for a different style or a refund).

5. Quality Guarantee

• All woven art pieces come with a one-year quality guarantee, covering issues resulting from craftsmanship or material defects, such as: frame cracking, non-human-caused fabric tearing, etc.
• Proof of purchase (electronic order or invoice) is required when applying for the quality guarantee service.

Policy Updates
We may update this policy periodically. The latest version will always be posted on this page.

Contact Us
For any questions, please contact us at info@3rdgallery.com.